SLA Report provides you with high-level reports on the performance of processes where an SLA is implemented.


Before such report can be generated, one must first enable the Process Data Collector for each and every intended Joget app.

Please see Enabling Data Collection for SLA Implementation for more info.

SLA Report Properties

Edit SLA Report Menu

Figure 1: SLA Report Properties

LabelThe UI menu label.
Menu ID

Item link slug. Optional field.

Unique field

Ensure that value defined here is unique to other UI menus in the app, since the first matching/conflicting ID will take precedence in page loading.

ProcessLimit the SLA results to a specific process in the current app.
Show only processes & activities have SLA set?Limit the report results only to process(es) and activity(s) that has SLA configured on.


Figure 2: UI Properties

Custom Header

Custom Header in HTML.

Custom FooterCustom Footer in HTML.

SLA Report Run Time View

The UI SLA Report menu provide two views:

  1. First level: overview of all process SLA
  2. Second level: overview of all activities under the selected process (accessed by clicking the process name in first level view).

If your app has uncompleted activities/tasks, the 'Max Delay' timer will continue to increment as the system calculates the maximum delay time based on current time.

Guide To The SLA Display Columns

  • Min Delay (Seconds): The shortest (minimum) delay across all activities per process.
  • Max Delay (Seconds): The longest (maximum) delay across all activities per process. This value will continue to increment as long as there are pending or uncompleted activities for each process.
  • Ratio On Time (%): Percentage count of activities completed on time or 'no delays' divided by total activities.
  • Ratio With Delay (%): Percentage count of activities delayed divided by total activities.
  • Service Level Monitor: Ratio On Time vs Service Level indicator configured in General Settings fields 'Medium Warning Level' and 'Critical Warning Level. If the 'Ratio On Time' is less than Medium Warning Level, it will change color to yellow. If the 'Ratio On Time' is less than Critical Warning Level, it will change color to red.

Performance & Offline

Cache Settings

Figure 3: Cache Settings 




Caching options are:

  • None: No caching.
  • Application: Cache content by application where all users will see the same content.
  • User: Cache by username.
Duration (s)Duration in seconds to cache content, defaults to 20 seconds if applicable. 

PWA Offline Settings

Note: PWA Offline support is dependent on the theme used.

Figure 4: PWA Offline Settings



Enable cache for offline supportEnable caching for offline support, usually set for use on mobile browsers.
Cache all List links in first pageEnable caching for any List links present in the first page of this UI menu.

Read Progressive Web Application (PWA) for more information.

AJAX & Events

New Feature

This is a new feature in Joget DX 8.

Event Listening

Figure 5: AJAX & Events - Event Listening

Component Object

The object that will be listening for an event.

This field will dynamically show selectable options depending on the page components used. e.g: if there is a page component called manage meeting in the page, it will automatically show up in this field's select box.

Event NameCustom Event Name.
Matched Action 

Action to be listened for.

  • Hide Component
  • Show Component
  • Show and Reload Component
  • Show and Change URL Component Parameters
  • Reload Page
  • Redirect Page
  • Show and Redirect Component
Add row Adds another row for another event

Event Triggering

Figure 6: AJAX & Events - Event Triggering

Event NameCustom Event Name
Trigger Method

The method used to trigger an event.

  • GET Request
  • POST Request
  • Link Clicked
Parameter NameCustom Parameter Name.

Logical Operator to be used in evaluating "Parameter" against "Value"

  • Equals To
  • Not Equals To
  • Greater Than 
  • Greater Than
  • Greater Than or Equals To
  • Less than
  • Less than or equals to
  • Is True
  • Is False
  • Is Empty
  • Is Not Empty
  • Contains
  • In
  • Regex Match
ValueThe value that the Parameter will be compared to.
When Not Match Trigger Event NameEvent Name when/if the logical operation is not satisfied.
Add rowAdd another row for another event.

Related Documentation