Introduction
SLA Report provides you with high-level reports on the performance of processes where an SLA is implemented.
Prerequisites
Before such report can be generated, one must first enable the Process Data Collector for each and every intended Joget app.
Please see Enabling Data Collection for SLA Implementation for more info.
SLA Report Properties
Edit SLA Report Menu
Figure 1: SLA Report Properties
| Label | The UI menu label. |
| Menu ID | Item link slug. Optional field. Unique field Ensure that value defined here is unique to other UI menus in the app, since the first matching/conflicting ID will take precedence in page loading. |
| Process | Limit the SLA results to a specific process in the current app. |
| Show only processes & activities have SLA set? | Limit the report results only to process(es) and activity(s) that has SLA configured on. |
UI
Figure 2: UI Properties
| Name | Description |
|---|---|
| Custom Header | Custom Header in HTML. |
| Custom Footer | Custom Footer in HTML. |
SLA Report Run Time View
The UI SLA Report menu provide two views:
- First level: overview of all process SLA
- Second level: overview of all activities under the selected process (accessed by clicking the process name in first level view).
If your app has uncompleted activities/tasks, the 'Max Delay' timer will continue to increment as the system calculates the maximum delay time based on current time.
Guide To The SLA Display Columns
- Min Delay (Seconds): The shortest (minimum) delay across all activities per process.
- Max Delay (Seconds): The longest (maximum) delay across all activities per process. This value will continue to increment as long as there are pending or uncompleted activities for each process.
- Ratio On Time (%): Percentage count of activities completed on time or 'no delays' divided by total activities.
- Ratio With Delay (%): Percentage count of activities delayed divided by total activities.
- Service Level Monitor: Ratio On Time vs Service Level indicator configured in General Settings fields 'Medium Warning Level' and 'Critical Warning Level. If the 'Ratio On Time' is less than Medium Warning Level, it will change color to yellow. If the 'Ratio On Time' is less than Critical Warning Level, it will change color to red.
Performance & Offline
Cache Settings
Figure 3: Cache Settings
Name | Description |
|---|---|
| Scope | Caching options are:
|
| Duration (s) | Duration in seconds to cache content, defaults to 20 seconds if applicable. |
Read more at Performance Improvement with UI Caching.
PWA Offline Settings
Note: PWA Offline support is dependent on the theme used.
Figure 4: PWA Offline Settings
Name | Description |
|---|---|
| Enable cache for offline support | Enable caching for offline support, usually set for use on mobile browsers. |
| Cache all List links in first page | Enable caching for any List links present in the first page of this UI menu. |
Read Progressive Web Application (PWA) for more information.
AJAX & Events
This is a new feature in Joget DX 8.
Event Listening
Figure 5: AJAX & Events - Event Listening
| Name | Description |
|---|---|
| Component Object | The object that will be listening for an event. This field will dynamically show selectable options depending on the page components used. e.g: if there is a page component called manage meeting in the page, it will automatically show up in this field's select box.
|
| Event Name | Custom Event Name. |
| Matched Action | Action to be listened for.
|
| Add row | Adds another row for another event |
Event Triggering
Figure 6: AJAX & Events - Event Triggering
| Name | Description |
|---|---|
| Event Name | Custom Event Name |
| Trigger Method | The method used to trigger an event.
|
| Parameter Name | Custom Parameter Name. |
| Operator | Logical Operator to be used in evaluating "Parameter" against "Value"
|
| Value | The value that the Parameter will be compared to. |
| When Not Match Trigger Event Name | Event Name when/if the logical operation is not satisfied. |
| Add row | Add another row for another event. |