Service Level Agreement or SLA in short can (SLA) can be incorporated in the process design as a mean means for the process owner to define and maintain quality of services.
In Joget, SLA may be implemented at the process level and, typically, at the activity level.
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- By setting limits to workflow activities, you are able to define appropriate service levels for your processes.
- Participants in the workflow can be made aware of adherence to these service levels.
- You can generate reports to determine the efficiency of your processes (e.g. identify bottlenecks, etc., identifying bottlenecks)
How do you set SLA limitsHow to Set SLA Limit?
First of all, you will need to define the duration unit at the process's properties.
Figure 1: Setting the Duration Unit in process designProcess Design
ThenNext, you may start defining the limit at in the activities desired.
Figure 2: Defining SLA Limit at activity levelin Activity Level
At run-timeruntime, you will be able to see the indicators in the Inbox as well as in the administrative tab, "Running Processes".
Figure 3: Inbox with SLA indicatorsIndicators
Note: Implementation of SLA does not affect the process flow.