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- By setting limits to workflow activities, you are able to define appropriate service levels for your processes.
- Participants in the workflow can be made aware of adherence to these service levels.
- You can generate reports to determine the efficiency of your processes e.g. identify bottlenecks, etc.
How to Set SLA Limit?
First of all, you will need to define the duration unit at the process's properties.
Figure 1: Setting the Duration Unit in process design
Then, you may start defining the limit at the activities desired.
Figure 2: Defining SLA Limit at activity level