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SLA Report provides you with high-level reports on the performance of processes where an SLA is implemented.
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Prerequisites
Before such report can be generated, one must first enable the Process Data Collector
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for each and every intended Joget
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app.
Please see Enabling Data Collection for SLA Implementation for more info.
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Figure 1: Screenshot of
SLA Report
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Properties
Edit SLA Report Menu
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Figure 2: Screenshot of SLA Report in a Userview - specific process view
Figure 3: SLA Report Properties
| Name | Description | Screens (Click to view) | |||||
|---|---|---|---|---|---|---|---|
| Custom ID | Item link slug. Optional field.
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Figure 1: SLA Report Properties | |||||
| Label | Menu label. Mandatory field. |
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UI
| Name | Description | Screens (Click to view) |
|---|---|---|
| Custom Header | Custom Header in HTML. |
Figure 2: UI Properties |
| Custom Footer | Custom Footer in HTML. |
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- Min Delay (Seconds): The shortest (minimum) delay across all activities per process.
- Max Delay (Seconds): The longest (maximum) delay across all activities per process. This value will continue to increment as long as there are pending or uncompleted activities for each process.
- Ratio On Time (%): Percentage count of activities completed on time or 'no delays' divided by total activities.
- Ratio With Delay (%): Percentage count of activities delayed divided by total activities.
- Service Level Monitor: Ratio On Time vs Service Level indicator configured in General Settings fields 'Medium Warning Level' and 'Critical Warning Level. If the 'Ratio On Time' is less than Medium Warning Level, it will change color to yellow. If the 'Ratio On Time' is less than Critical Warning Level, it will change color to red.
Performance & Offline
Cache Settings
Name | Description |
|---|---|
| Scope | Caching options are:
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| Duration (s) | Duration in seconds to cache content, defaults to 20 seconds if applicable. |
| Panel | ||||||||||||
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You can configure the Performance settings in this Userview Element which allows one to cache existing content for improved performance and loading speed. Read more at Performance Improvement with Userview Caching. |
PWA Offline Settings
Note: PWA Offline support is dependent on the theme used.
Name | Description |
|---|---|
| Enable cache for offline support | Enable caching for offline support, usually set for use on mobile browsers. |
| Cache all datalist links in first page | Enable caching for any datalist links present in the first page of this userview menu. |
Related Tutorials
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