SLA Report provides you with high-level reports on the performance of processes where an SLA is implemented.
Before such report can be generated, one must first enable the Process Data Collector at each intended Joget App. Please see Enabling Data Collection for SLA Implementation.
In the sample process below, the SLA is configured as follows:
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Figure 2: SLA Report - Process View
Process Name - Name of the process where an SLA is implemented.
Min Delay (Secondsseconds) - The shortest delay (in seconds) for overdue processes/activities
Max Delay (Secondsseconds) - The longest delay (in seconds) for overdue processes/activities
Ratio On Time - Percentage of processes completed within the SLA
Ratio With Delay - Percentage of overdue processes
Service Level Monitor: SLA Indicator based on the given ratio
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