Figure 1: Sample inbox with SLA Indicators
Figure 1: Sample inbox with SLA Indicators
3 colored indicators mark various stages of SLA in Joget. The table below shows how the indicators are calculated.
Time left |
Indicator |
|---|---|
More than 80% |
Green |
Between 50% to 80% |
Yellow |
Less than or equal 50% |
Red |
You may tweak the settings in System Settings.
Figure 2: Defining Custom Indicator Levels for SLA in System Settings