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Figure 1: Sample inbox with SLA Indicators

3 colored indicators mark various stages of SLA in Joget. The table below shows how the indicators are calculated.

Time left

Indicator

More than 80%

Green

Between 50% to 80%

Yellow

Less than or equal 50%

Red

You may tweak the settings in System Settings.


Figure 2: Defining Custom Indicator Levels for SLA in System Settings

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