Office Working Hour Deadline Plugin is an essential addition to the working environment where SLAs and deadlines are implemented.
This plugin will intercept and override how calculations are made by Joget when calculating due dates for SLAs and deadlines imposed on a process.
The Office Working Hour Deadline plugin takes the following into account during calculations:
- Working Hours
- Working Days
Figure 1: Office Working Hour Deadline Properties
|Holidays||Define holidays in this grid in "DD-MM-YYYY" format.|
|Weekends||Check the weekend days where applicable.|
|Working Hours (From, 24-hour format)||Define your working hours in 24 hours format without colon sign in between.|
|Working Hours (To, 24-hour format)||Define your working hours in 24 hours format without colon sign in between.|
Example on how to calculate deadline/SLA due
Figure 2: Sample Configurations on Office Working Hours plugin
As shown in figure above, the working hours set are from 9am to 6pm every weekday.
Figure 3: Sample process instance details view
A process instance is started on 5:48pm on 23 September. According to the process design, the process has a SLA of 10.0 hours.
With the Office Working Deadline plugin activated, the due date would not be a mere 5:48pm + 10 hours. It will be 5:48pm + 10 working hours.
On 23 September, there's only 12 minutes worth of working hours left. On 24 September, which is another new working day, we will get a full 8 hours from it. We have 8 hours and 12 minutes now and need another 1 hour 48 minutes. Effectively, the due date would be on 25 September, 9:48am.