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SLA Report provides you with high-level reports on the performance of processes where an SLA is implemented.
Before such report can be generated, one must first enable the Process Data Collector at each intended Joget App. Please see Enabling Data Collection for SLA Implementation.
Figure 1: Screenshot of SLA Report in a Userview
Figure 2: Screenshot of SLA Report in a Userview - specific process view
Figure 3: SLA Report Properties
Item link slug. Optional field.
Value defined here must be unique to the rest of the Userview Menus as the first matching name will be called upon.
|Label||Menu label. Mandatory field.|
Figure 4: SLA Report Properties - UI
Custom Header in HTML.
|Custom Footer||Custom Footer in HTML.|
SLA Report Run Time View
The userview SLA Report menu provide two views:
If your app has uncompleted activities/tasks, the 'Max Delay' timer will continue to increment as the system calculates the maximum delay time based on current time.
Guide To The SLA Display Columns