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Hi Team ,
I ´m using cloud version so i thing that this option does not available nevertheless the audit trail show this info.
Hi Anders, thanks for your answer¡,
As you see i have a process that use a deadline to remind when the request from claimant have more than x minuts , i did use a Email plugin and cofigure it correctly to use the smtp settings.
But by some reason the platform can´t send the e-mail .
You can see that the process finish without problem but the e-mail never arrive.
So i decide to use other E-mail Pluging previously configured (please see the following graph) and i did note that using it the e-mail arrive without problems.
Did you check the tomcat logs? If the email is not sent out there should be some detailed error in the logs.
Hi, I am not clear what is meant by "when I add a new box in the process to send a notification this can´t send e-mails, however if I use another tool previously configured if it works". Perhaps you could give more specific details on what was working and what is not.
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