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Example Deadline/SLA Due Calculation
Figure 2: Sample Configurations on Office Working Hours plugin
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As shown in figure above, the working hours set are from 9am to 6pm every weekday.
Figure 3: Sample process instance details view
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A process instance is started on 5:48pm on 23 September07 June. According to the process design, the process has a SLA of 1015.0 hours.
With the Office Working Deadline plugin activated, the due date would not be a mere 57:48pm 27am + 10 15 hours. It will be 57:48pm 27am + 10 working hours, which means it will start from 9:00am.
On 23 September07 June, there's only 12 minutes worth of 9 working hours left. On 24 September08 June, which is another new working day, we will get a full 8 6 hours from it . We have 8 hours and 12 minutes now and need another 1 hour 48 minutes. Effectively, the due date would be on 25 September08 June, 93:48am00pm.
Related Documentation
Deadlines act as a timer which triggers an exception transition to another activity when a specified duration has elapsed.
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