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In Joget, SLA may be implemented at the process level and, typically, at the activity level.
Before such report can be generated, one must first enable the Process Data Collector at each intended Joget App. Please see Enabling Data Collection for SLA Implementation.
Why set limits?
- By setting limits to workflow activities, you are able to define appropriate service levels for your processes.
- Participants in the workflow can be made aware of adherence to these service levels.
- You can generate reports to determine the efficiency of your processes (e.g., identifying bottlenecks)
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Note: Implementation of SLA does not affect the process flow.
Guide to the SLA columns
Min Delay (Seconds): The shortest (minimum) delay across all activities per process.
Max Delay (Seconds): The longest (maximum) delay across all activities per process. This value will continue to increment as long as there are pending or uncompleted activities for each process.
Ratio On Time (%): Percentage count of activities completed divided by total activities executed to date.
Ratio With Delay (%): Percentage count of activities uncompleted divided by total activities executed to date.
Service Level Monitor </tr>: Will show the color codes for green, yellow and red to represent the SLA.