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Process Name: Process name that have SLA implemented.
Min Delay (Seconds): The least delay in seconds for processes/activities that are overdue.
Max Delay (Seconds):The most delay in seconds for processes/activities that are overdue.
Ratio On Time: Percentage of processes completed within the SLA.
Ratio With Delay: Percentage of processes overdue.
Service Level Monitor: SLA Indicator based on the ratio above.
Note: Ratio on time + Ratio with delay = 100
SLA report is also available at activity level as well.
Figure 3: SLA Report - Activity View