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Comment: Migrated to Confluence 4.0

I am trying to implement a "work/tasks load balancing" for the users inside a department, the scenario is:-

1. i have an e-service for help desk requests sent by registered users to the "help-desk" department.

2. there are around 5-7 help-desk employees in the "help-desk" department.

3. currently the "help-desk" participant is mapped to the entire "help-desk" department.

4. My question is :-  how can I implement a scenario to equally load help-desk requests among the 5-7 help-desk employees , so that if for example  5 requests arrived sequentially to be dynamically assigned to separate 5 help-desk users?

Best Regards