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Introduction
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Office Working Hour Deadline Plugin is an essential addition to the working environment where SLAs and deadlines are implemented. This plugin will intercept and override how calculations are made by Joget when calculating due dates for SLAs and deadlines imposed on a process. |
The Office Working Hour Deadline plugin takes the following into account during calculations:
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Example Deadline/SLA Due Calculation
Properties & Export → Set Plugin Default Properties → Office Working Hour Deadline
Figure 2: Sample Configurations on Office Working Hours plugin
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As shown in figure above, the working hours set are from 9am to 6pm every weekday.
Figure 3: Sample process instance details view
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A process instance is started on 5:48pm on 23 September07 June. According to the process design, the process has a SLA of 1015.0 hours.
With the Office Working Deadline plugin activated, the due date would not be a mere 57:48pm 27am + 10 15 hours. It will be 57:48pm 27am + 10 working hours, which means it will start from 9:00am.
On 23 September07 June, there's only 12 minutes worth of 9 working hours left. On 24 September08 June, which is another new working day, we will get a full 8 6 hours from it . We have 8 hours and 12 minutes now and need another 1 hour 48 minutes. Effectively, the due date would be on 25 September08 June, 93:48am00pm.
Related Documentation
Deadlines act as a timer which triggers an exception transition to another activity when a specified duration has elapsed.
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