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Figure 2: SLA Report - Process View
Process Name - Name of the process where an SLA is implemented.
Min Delay (Seconds) - The shortest delay (in seconds) for overdue processes/activities
Max Delay (Seconds) - The longest delay (in seconds) for overdue processes/activities
Ratio On Time - Percentage of processes completed within the SLA
Ratio With Delay - Percentage of overdue processes
Service Level Monitor: SLA Indicator based on the given ratio