Dear all,
I have tried using plugins deadlines, for automatic escalation, but there are problems in the participant mapping.
especially if we use the participant mapping - map to org chart
for the example:
i have made organization structure like this
>Manager area : doni (hod of manager area)
>>Head of dept sales : yudi (report to : doni)
>>>Staff : adika (report to : yudi)
then i made this worfklow
and seeting deadline parameter
we set 1 minute for automatic escalation
then set the participant mapping
using map to org chart
on participant yudi :
choose :map to org chart > map to performer > performer HOD
Where the performer executed > activity 1 adika
on participant doni:
choose :map to org chart > map to performer > performer HOD
Where the performer executed > activity 2 yudi
the picture of this action is below
and the problem is,
when we run this process as adika, when we finish for the memo
then we go to yudi inbox, do nothing, don't process the memo, just wait for 1-2 minute, as we refresh the page, memo has move to another user
then we go to doni inbox, nothing listed
maybe
on activity 3 doni, is not correctly mapped.
we can see the information on monitoring process that:activity 3 doniState : open.not_running.not_started List of Pending : null
if we run this process by assign as adika to make the memo, and assign again as yudi to process the memo and assign again as doni to process the memo
it run normal
any idea
thanks for the attentionario