Dear all,

I have tried using plugins deadlines, for automatic escalation, but there are problems in the participant mapping.

especially if we use the participant mapping - map to org chart

for the example:

i have made organization structure like this

>Manager area : doni (hod of manager area)

>>Head of dept sales : yudi (report to : doni)

>>>Staff : adika (report to : yudi)

then i made this worfklow

and seeting deadline parameter

we set 1 minute for automatic escalation

then set the participant mapping
using map to org chart

on participant yudi :
choose :map to org chart > map to performer > performer HOD
Where the performer executed > activity 1 adika

on participant doni:
choose :map to org chart > map to performer > performer HOD
Where the performer executed > activity 2 yudi

the picture of this action is below

and the problem is,
when we run this process as adika, when we finish for the memo
then we go to yudi inbox, do nothing, don't process the memo, just wait for 1-2 minute, as we refresh the page, memo has move to another user
then we go to doni inbox, nothing listed
maybe
on activity 3 doni, is not correctly mapped.

we can see the information on monitoring process that:

activity 3 doni

State : open.not_running.not_started 

List of Pending : null

if we run this process by assign as adika to make the memo, and assign again as yudi to process the memo and assign again as doni to process the memo
it run normal

any idea

thanks for the attention

ario

  • No labels

8 Comments

  1. Hugo

    Hi,

    Your way of implementing deadline seems to be correct.

    if we run this process by assign as adika to make the memo, and assign again as yudi to process the memo and assign again as doni to process the memo
    it run normal

    I don't really get you here. Mind to elaborate more? Are they of the same activity? Make sure that each of the participant has its HOD defined except for the last participant of course.

    As a side note, it's good to name your participants and activities by following some standard conventions rather than fixing them to some people's name when you go live, at least. It will be quite hard to trace and debug when there's issue arises.

    Hope it helps.

  2. ario sadewo

    thanks for the reply,

    but i think, joget has a problem with this escalation

    may be just try this example like above on computer

    i just try in many way. but it wont work well, 

    thanks

    1. Hugo

      There's no problem with the escalation feature. Maybe you want to start from sketch again and try again.

      If you are getting into any sort of error, feel free to paste the tomcat log here as well as on the steps to reproduce the error and we can have a look for you.

      Good luck!

  3. A B

    SLA and timer doesn't seems to work for me as well for version 3. If someone has tried the same, could you please share it with everyone?

    Thanks 

    1. Josephine

      May I know if you have figured out? It is also not working for Enterprise version 3. It escalated but the email configure using email plugin tool doesn't send. Can someone please advise?

  4. suresh bommidi

    hi 

  5. suresh bommidi

    please provide me deadline plugin  i have a requirement like weekands and public holidays should include in it please provide and also tutoraial for deadline ,beased on 1 day or 2 or4 days  i will be go to next level

  6. alex

    Please give me some plugin deadlines, I have a requirement.

    Here are the nine most common problems you might get in your Tv like:- TV shows a blue, green, or black screen, TV looks grainy, Cable or satellite receiver has frozen up and many more.

    Visit TV Repair Dubai to fix it all