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I'm having major problems reassigning tasks from one user to another. I have the following setup with a knew case new task being created, passed to the management team and then assigned to a contractor for the work to be done.
New CaseTask --> Assign Contractor --> Contractor carry out work.
My problem is that once assigned to the management team I cannot reassign the case to a contractor. the task to a contractor. I've been able to use the following code in the first assignment to programatically assign a number of users, but this fails in the second attempt to assign a contractor. import java.util.ArrayList;
a = new ArrayList();
a.add("jack"); // one username
return a;
Am I misunderstanding the process in that once assigned to a user (Accepted) I cannot change change this?
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