Hi,
I'm having major problems reassigning tasks from one user to another. I have the following setup with a knew case being created, passed to the management team and then assigned to a contractor for the work to be done.
New Case --> Assign Contractor --> Contractor carry out work.
My problem is that once assigned to the management team I cannot reassign the case to a contractor.
Am I misunderstanding the process in that once assigned to a user (Accepted) I cannot change change this?
Any help gratefully received as I'm about to purchase 50+ licenses and this is turning into a showstopper for scrapping this system and using an alternative BPM tool.
Hugh