Title: Defining SLA Indicators  
Author: Hugo Feb 29, 2012
Last Changed by: madenglim Feb 20, 2013
Tiny Link: (useful for email) https://dev.joget.org/community/x/ZIeOAQ
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    Page: Process Deadlines, Exceptions and SLAs
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Feb 20, 2013 12:21 madenglim  
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Knowledge Base for v6 (1)     Page: Defining SLA Indicators