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You will need to enable the Process Data Collector plugin in your app's Plugin Default Properties before Joget can start collecting the data needed for the generation of SLA report.
Go to Properties & Export > Set Plugin Default Properties -> Choose Process Data Collector.
Figure 1: Enable Process Data Collector in the App
Without the Process Data Collector plugin enabled, you are likely to hit into the following stacktrace while accessing the SLA report in Userview.